Don’t trust support phone agent. They can randomly deactivate you directly or indirectly and they may live in foreign countries. Amazon should limits those phone agents’ channel to randomly retaliate against drivers.

Just want to share my experience with twice deactivation and deactivation. It’s crazy, I know!!!

First time deactivation happened last August, after some arguments with the support agent, literally my account was deactivated during this phone call. It’s obvious the phone support agent abused his power and deactivated me for ego? Reactivation email in pic #1

Second time deactivation happened on last weekend. The day before that, I called in twice to phone agents and complaining they’re not aware of ongoing app issues that prevent driver scanning cart route QR code. Reactivation email in pic #2.

Both times, I can heard the phone agents’ thick Indian accent. Is Amazon really going continuously to give someone in India/foreign countries the channel directly or indirectly to terminate independent contractors in US? This is the most absurd thing Amazon Flex team can do.

Though the appeal channel is solving the trouble caused by those power-abusing phone agents (highly possible live in India/foreign countries) at the end of the day. But Amazon Flex shouldn’t give phone agents any channel to participate any decisions related to contract termination, especially when they lived in India/foreign countries.