Dormant joint account for 14 months

Nakalimutan naming magdeposit ni jowa for 14 months. Nung nagtry ako magdeposit now sa bank, sabi, need punta sa branch of opening with jowa. Hassle. Huhu. Antok pa man din ako tapos yung nasa front, hindi helpful like mali daw ako number

My question is: may chance pa kaya na mawithdraw namin yung laman ng dormant account? Thank you

Edit: Security Bank yung bank, wala sa option eh