Do Cult trainers not get paid enough?

I have been using Cult membership for a little over year. I prefer group classes. So today I booked a 6AM sesssion. It’s 6:15 and no sign of a trainer. Manager came and told the class is cancelled coz the trainer ain’t picking up the call.

It’s really hard to wake up early on a Monday morning. When I gather up all the strength just to go, they cancel it.

This is the 4th time it’s been happening in different branches.

Like do they not get paid enough? Or are they just not responsible enough?