Getgo Gas wont redeem 'Myperks'. Any advice on redeeming them?

So I recently tried to redeem some of My Perk fuel points at a GetGo gas station. The only gas station is about 45 mins from me, and this was the first time using it as I was traveling past it.

When trying to redeem points, I received an error "“We’re sorry, redeeming perks is currently unavailable. You will still earn perks on this transaction,”.

I asked the inside clerk for help, and they said they do not know, "it could be a glitch, or something else, its happened to a few people ive saw". Was all of the help I received.

I noticed a news article put out 2 weeks ago that that stated:

"In instances where a customer transacts at a Giant Eagle or GetGo they do not normally visit, their ability to redeem perks may be restricted. However, customers can be assured that they will still earn perks during the transaction and will have the ability to redeem those perks in the future. We encourage customers to contact our Customer Care Team to learn more about their specific account needs."

I have quite a lot of points, and I would like to hopefully redeem them before expiration.

Any idea who to contact, or what to do to get them working again? I reached out to the customer care, and it was like speaking to an alien about the issue.